Shipping policy

WORLDWIDE SHIPPING

OEXX is a Switzerland-based lingerie brand serving customers worldwide.

Our customer and business operations are based in Switzerland:

OEXX
Route des Vuarines 40
1564 Domdidier
Switzerland

Orders are fulfilled through our international fulfillment network and shipped directly to your delivery address. Depending on product availability and destination, orders may be dispatched from our international fulfillment facility in China.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During collection launches, promotional periods and holidays, processing times may be slightly longer.

Estimated Delivery

Estimated international delivery is generally 7–15 business days after dispatch.

Delivery times may vary depending on the destination, local carrier, customs processing and circumstances outside our control. Delivery estimates are therefore not guaranteed.

Free Worldwide Shipping

Order 2 or more items and enjoy FREE WORLDWIDE SHIPPING.

For single-item orders, the applicable shipping cost will be displayed at checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow some time for tracking information to become active after dispatch.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other local charges depending on the destination country.

Unless otherwise stated at checkout, any applicable duties, taxes or local fees are the responsibility of the customer and are determined by the relevant local authorities.

Incorrect Shipping Address

Please ensure that your shipping information is complete and accurate before placing your order.

If you notice an error, contact us at info@oexx.shop as soon as possible. Once an order has been processed or dispatched, we cannot guarantee that the delivery address can be changed.

Delayed or Lost Packages

International shipments may occasionally experience delays due to customs, local carriers, weather or other circumstances outside our control.

If your tracking has not updated for an extended period or you believe your package may be lost, please contact us at info@oexx.shop and we will assist you.

Multiple Packages

Depending on product availability and fulfillment requirements, items from the same order may occasionally be shipped separately and arrive in multiple packages.

Contact

For questions regarding your order, shipping or delivery, please contact:

OEXX Customer Care
info@oexx.shop
Route des Vuarines 40
1564 Domdidier
Switzerland