FREQUENTLY ASKED QUESTIONS

Where does OEXX ship?
We ship worldwide. Delivery availability may vary depending on the destination.

How long does delivery take?
Orders are typically processed within 1–3 business days. Estimated delivery is generally 7–15 business days after dispatch, depending on your location, local carrier and customs processing.

Do you offer free shipping?
Yes. Order 2 or more items and enjoy FREE WORLDWIDE SHIPPING. For single-item orders, the applicable shipping cost will be shown at checkout.

Where is my order shipped from?
OEXX is a Switzerland-based brand with an international fulfillment network. Depending on product availability and destination, orders may be dispatched from our fulfillment facility in China.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Please allow some time for tracking updates to become active.

Can I change or cancel my order?
Contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

Can I return an item?
Yes. Eligible items can be returned within 30 days, provided they are unworn, unused, unwashed and returned in their original condition with tags and packaging.

Can intimate items be returned?
For hygiene reasons, panties, thongs, bodysuits and other intimate garments are eligible for return only when any hygiene seal or protective strip remains intact, where applicable.

Who pays for return shipping?
Customers are normally responsible for return shipping costs. If you receive an incorrect, damaged or defective item confirmed by our team, OEXX will cover the applicable return or replacement costs.

What should I do if I receive a damaged or incorrect item?
Contact our Customer Care team as soon as possible with your order number and clear photos of the item. We will review the issue and help arrange an appropriate solution.

Do I have to pay customs or import duties?
Depending on your destination, your order may be subject to customs duties, taxes or import charges. Unless otherwise stated at checkout, these charges are the customer's responsibility.

How do I choose the right size?
Please check the sizing information available on the individual product page before ordering. If you need additional help, contact our Customer Care team.

How can I contact OEXX?
You can contact us at oexxshop@gmail.com or through our Contact page. For questions about an existing order, please include your order number.