Refund policy
Returns
We want you to feel confident with every OEXX purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unworn, unused and unwashed
- In their original condition
- With all original tags attached
- In the original packaging where applicable
- Free from makeup, perfume, deodorant or other marks
For hygiene reasons, panties, thongs, bodysuits and other intimate garments may only be returned if the hygiene seal or protective strip remains intact and has not been removed or damaged.
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To start a return, please contact us at info@oexx.shop with your order number and the item(s) you wish to return.
Please do not send items back without first contacting us. Return instructions and the appropriate return address will be provided after your request has been approved.
Return Shipping
For standard returns, customers are responsible for return shipping costs.
If you receive an incorrect, damaged or defective item, please contact us as soon as possible. If the issue is confirmed, OEXX will cover the applicable return or replacement costs.
We recommend using a tracked shipping service when returning an item. OEXX cannot be responsible for return packages lost in transit.
Damaged or Incorrect Items
Please inspect your order upon delivery. If an item is damaged, defective or incorrect, contact us as soon as possible and include your order number and clear photos of the issue so we can resolve it.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.
Original shipping charges are non-refundable unless the return is due to an error on our part or required otherwise by applicable law.
Exchanges
If you would like a different size or style, please contact us at info@oexx.shop . Availability cannot be guaranteed.
In some cases, the fastest option may be to return the original item and place a new order for the desired product.
Sale Items
Sale items may be returned under the same conditions outlined in this policy unless clearly marked as Final Sale at the time of purchase.
Cancellations
If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.